RETURNS/REFUNDS

ALL ORDERS are provided on a Custom Basis. Each award is designed, assembled, and personalized with engraving and/or sublimation, and once built it is non-returnable as it cannot be sold to other customers due to the custom nature of the item in question.

If there is an error on engraving, sublimation, or other personalization method utilized that is due to an error on our part you may return the item within 30 days after the date your order was shipped or delivered and we will make any corrections at our expense with like or similar item as may be available. Any spelling errors on the customer’s part are the responsibility of the customer.  We can only engrave what we are asked to engrave and as a general policy, we do not proof or spell check text submitted by a customer as there are valid reasons to misspell certain words.

All orders will be submitted to the customer as a proof via a PDF or other image format through e-mail. Customers must sign-off on the proof before any engraving or personalization will be performed. Please ensure you return the proofs to our company as quickly as possible so as to not delay the completion or shipping of your awards.

DEPOSITS AND PAYMENTS

Since it is often the case that changes are made during the process of procuring your order, we usually do not finalize invoices until the completion of the order.  Because of this, on most orders, we ask that payment be made upon receipt of the item(s) once the order has been finished.  If the item(s) are being shipped, payment needs to be made prior to shipping.  If shipping can be estimated it will be added to the invoice.  If shipping cannot be estimated, you will receive an updated invoice with a shipping charge added once the item has shipped and it will be requested that you pay the shipping charge as a separate additional transaction.  For customers who have an established account with us, payment terms may be on a net 15, 30, or 90-day schedule. 

Some custom orders that we do not manufacture in-house will require a 50% deposit prior to the order being processed.  You will be informed of this when placing such an order. 

RETURNED CHECKS/DISPUTED CREDIT CARD TRANSACTIONS

There is a $35.00 returned check service charge and/or allowable collection and payment fees as allowed by civil code. We do not accept personal checks or credit card payments to replace a check that has been returned. If a check is returned, the face value of the check, plus the $35.00 returned check fee, may be paid by cashiers check.

There is a $35.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions whereby a customer has not contacted us prior to contacting your bank. If there is an error on a transaction, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transactions until payment is received in full.

PRICING

We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.

Also please note that if there is a pricing discrepancy it is usually that the pricing is higher online than it is in our shop.  To avoid inconveniencing you, the website pricing is aimed high.

By ordering your awards from our company you agree to these terms and conditions. If you have any questions concerning these policies please feel free to contact us.